I paint the picture of how qualitative human insights can help with that. I’ve realised that too many businesses haven’t yet understood the importance of customer empathy, how it can be unlocked with human insights and leveraging this to help a business go from strength to strength.

Bitcoin, the digital currency conceived in 2009 by the mysterious Satoshi Nakamoto, is a financial phenomenon. Despite the volatility of global markets, it has demonstrated remarkable resilience.